Terms and Conditions
1. Seller Information
SODEX Balata Garden
SAS with a capital of €7,500
Headquarters: 10EKM, Route de Balata, 97234 Fort-de-France
SIREN: 412069643 – Fort-de-France Commercial Register
EU VAT Number: FR07412069643
Phone: 0596 64 48 73
Email: contact@jardindebalata.fr
Website: www.jardindebalata.fr
2. Purpose
These Terms and Conditions govern the online sale of admission tickets, annual passes, combo packages, and gift cards offered by the Jardin de Balata on its website.
3. Products Offered
Admission tickets: valid for 3 months from the date of purchase; no advance reservation of a specific date or time is required.
Annual passes: valid for 12 months from the date of purchase, offering unlimited admission to the park subject to operating hours.
Nature Package: a combined ticket that includes admission to Balata Garden and admission to the Martinique Zoo (valid for 3 months).
Gift cards: Can be used to purchase admission tickets to the Guadeloupe Zoo; valid for 12 months from the date of purchase.
The applicable rates are those listed on the website at the time of ordering.
4. Order and Confirmation
Orders can only be placed online through the official Balata Garden website.
The order is confirmed upon receipt of payment, and a confirmation email containing the tickets in electronic format will be sent.
This email serves as proof of purchase and must be presented at the park entrance (either printed or on your smartphone)
5. Rates and Payment Terms
Prices are listed in euros and include all taxes.
Accepted payment methods: credit cards (Visa, Mastercard), Connect vacation checks.
Payment is due immediately upon placing the order.
6. Ticket Delivery
Tickets, season passes, packages, and gift cards are sent via email as downloadable e-tickets.
No mailings are planned.
7. No Right of Withdrawal - Cancellation / Refund
In accordance with Article L221-28 of the Consumer Code, the right of withdrawal does not apply to recreational services provided on a specific date or at specific intervals.
Therefore, tickets, season passes, packages, and gift cards cannot be returned, exchanged, or refunded, even in the event of loss or theft.
In the event of an exceptional closure of the park due to force majeure (severe weather, a cyclone, etc.), the Balata Garden may offer a rescheduling option or a credit, at its sole discretion.
8. Terms of Use
Each ticket is non-transferable and valid for one person only.
Any reproduction, alteration, or fraudulent use of a ticket is prohibited.
Balata Garden reserves the right to deny entry to anyone presenting a counterfeit or invalid ticket.
9. Liability
Le Jardin de Balata cannot be held liable for any loss, theft, damage, or incidents occurring outside its area of responsibility.
10. Customer Service and Complaints
For any questions or complaints, customers may contact:
Phone: 0596 64 48 73
Email: contact@jardindebalata.fr
11. Protection of Personal Data
The information collected during the ordering process is necessary for order processing. It may be used for informational and communication purposes (newsletter) if the customer has given their consent.
In accordance with the General Data Protection Regulation (GDPR), every customer has the right to access, correct, and delete their data by writing to: contact@jardindebalata.fr
12. Governing Law and Dispute Resolution
These Terms and Conditions are governed by French law.
In the event of a dispute, and in the absence of an amicable settlement, jurisdiction is vested in the courts of Basse-Terre.
The customer has the option of seeking assistance from a consumer mediator at no cost, in accordance with the provisions of the Consumer Code.